Merchant Use Cases
See how different Shopify Plus verticals are using RefundSentry to prevent fraud, protect margins, and optimize their return workflows.
Tackle "wardrobing" (wear-and-return) and sizing issues. Our ML models identify serial returners who buy multiple sizes to return most of them, allowing you to dynamically adjust return fees or restrict policy windows.
42%
Reduction in wardrobing
3x
Sizing insight actionable data
Prevent empty-box fraud and part-swapping. With high AOV items, RefundSentry flags risky returns before shipping labels are generated, holding refunds until items pass detailed physical inspection.
$84k/mo
Fraud losses recovered
< 1%
False positives
Automate fast-track approvals for low-risk customers while routing anomalies to manual review. Decrease support tickets and operational bottlenecks during peak seasons.
85%
Auto-approval rate
60%
Support tickets reduced
Protect brand integrity with rigorous VIP-only return workflows and extensive chargeback evidence. We secure Level 1 customer data while tracking complex fraud rings.
78%
Chargeback win rate
99%
VIP retention
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