Stop Return FraudBefore It Costs You
The only Shopify app that scores every return in real-time, auto-tags risky customers, and builds your chargeback defense — all without storing a single piece of customer PII.
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RefundSentry
Live Protection
1,247
Analyzed
89
Blocked
$12,450
Saved
How RefundSentry Scores Every Return
Watch how our AI engine analyzes multiple signal categories in real-time to generate accurate risk scores — all without accessing any personal customer information.
AI-Powered Analysis
20+ signals analyzed in milliseconds
Privacy-First
Zero PII stored or transmitted
Real-Time Scoring
Every return scored instantly
Full Transparency
See exactly what triggered each score
Spot Your Most Expensive Customers
Some customers cost you more than they spend
A small percentage of customers account for the majority of returns. They buy multiple items knowing they'll return most. Each return costs you $15-30 in shipping, processing, and restocking. These serial returners drain your margins while appearing as 'loyal' customers.
Real-Time Return Pattern Detection
RefundSentry analyzes 100+ signals to identify serial returners before they cost you more. Track return frequency, refund ratios, timing patterns, and cross-reference with purchase history to build a complete risk profile.
- Return frequency tracking
- Refund-to-purchase ratio analysis
- Customer lifetime value calculation
- Automatic risk scoring
Watch returns being scored in real-time
Stop 'Wear and Return' Fraud
Customers 'borrow' your products for free
Wardrobing is when customers buy items, use them once (for an event, photo shoot, or just to try), then return them as 'unworn.' You're left with unsellable inventory. Fashion brands lose $17B annually to this fraud pattern.
Behavioral Pattern Analysis
Our AI detects wardrobing patterns by analyzing return timing (weekend purchases returned Monday), product categories (formal wear, high-end items), and customer history. Flag suspicious returns for inspection before processing refunds.
- Weekend purchase → weekday return patterns
- Event-timing correlation (holidays, proms)
- High-value item flagging
- Repeat behavior detection
Ready
See how we analyze return signals
Tag Risky Customers Automatically
You can't remember which customers are problematic
A customer with 15 returns places a new order. Your team doesn't know their history. They get the same treatment as first-time buyers. Without customer-level risk visibility, you're flying blind on every transaction.
Shopify Customer Tags Integration
RefundSentry automatically adds risk-level tags to customer profiles in Shopify. Your team sees 'refundsentry:high-risk' right in the order view. Create workflows, filter customers, and make informed decisions instantly.
- Automatic tag updates on score changes
- Three risk levels (low/medium/high)
- Visible in Shopify admin & POS
- Works with Shopify Flow automations
Watch customers get tagged by risk level
Know the Risk Before You Refund
Every return request is a gamble
Should you approve this return? Is this customer legitimate or gaming the system? Without data, you either approve everything (losing money to fraud) or create friction for good customers. Neither option is acceptable.
AI-Powered Risk Scores (0-100)
Every return is instantly scored from 0 (safe) to 100 (high risk). Our AI analyzes customer history, return patterns, product categories, timing, and 100+ signals to give you a clear recommendation: approve, review, or investigate.
- 100+ fraud signals analyzed
- Scores in under 50 milliseconds
- Explainable AI (see why it's risky)
- Customizable thresholds
See a return being scored live
Your Data Security is Non-Negotiable
RefundSentry is built with a Level 1 data architecture. We never store customer PII — because the safest data is data that doesn't exist.
Level 1 Data Security
We store only customer IDs and aggregate statistics. Zero PII retention means zero risk of data breaches exposing sensitive customer information.
Privacy by Design
RefundSentry was architected from day one to minimize data collection. We analyze patterns, not personal information.
Real-Time Processing
Every return is scored in milliseconds using behavioral signals and pattern recognition. No batch processing delays.
Secure Infrastructure
Built on enterprise-grade cloud infrastructure with encryption at rest and in transit. Your data never leaves secure environments.
Platform Capabilities
Built for Shopify
Native integration
Webhooks API
Real-time sync
Customer Tagging
Auto risk labels
Chargeback Defense
Evidence export
One plan. Everything included.
No tiers, no hidden fees. Get complete fraud protection for a flat monthly rate.
Standard
Everything you need to stop return fraud and increase profitability on Shopify.
Everything you need
- Real-time fraud scoring for all returns
- Unlimited historical data backfill
- Product and SKU-level return analytics
- Automated customer & order tagging
- Chargeback defense evidence generation
- Multi-store support
- Level 1 data privacy compliance
- Standard email support
Up to 10,000 returns/month included. Need more? Contact us
FAQ
Frequently asked questions
Ready to Stop Return Fraud?
Join thousands of Shopify merchants who are protecting their bottom line with AI-powered fraud detection. Start your free trial today.