14 of 18 never-arrived disputes have tracking to check Recoverable
$9,800Ceiling · 12 months
The carrier scanned a delivery, the customer says otherwise. Delivery confirmation is on file and ready to submit.
Case file · return and refund fraud
There is a file on your store. Nobody has opened it.
RefundSentry reads up to 12 months of your orders, returns, refunds and disputes and hands you the scored report: what leaked, who is behind it, and which disputes you can still contest. The audit is free. Then it scores every new order, before you ship.
Report builds the same day · 14-day free trial · No charge until the trial ends
✓GDPR-ready✓No raw personal data stored✓Real-time scoring✓Keeps your returns app
Case file · pending
SubjectYour Shopify store
PeriodUp to 12 months
Orders to readAll of them
Signals watching80+
Cost of the audit$0
Times opened0
Unaudited
Shopify keeps 60 days by default · this reads up to 12 months
$103B
lost to return fraud and claims in a single year, across retail.
Appriss Retail + Deloitte 2024
1 in 4
refund dollars shows at least one abuse pattern.
Riskified 2026
60 days
is all the order history Shopify keeps visible by default. The rest is where the patterns live.
Shopify order history
01
Not a feature tour. The document itself.
Read A Real Report
3 of 6 sections
Below is a RefundSentry report on a fictional fashion store with a year of history, exactly as the app renders it. Yours reads your own orders, returns, refunds and disputes.
Sec 01
What We Found
Last 12 months$18,400
expected recoverable from 23 open disputes you can still contest, out of $847,000 refunded. Activity available from Aug 8, 2025 to Aug 8, 2026.
Contestable ceiling
$31,200
23 disputes
Outcome weighting
59%
win rate on your evidence
Deadline nearest
4 days
2 disputes
(1) Expected recoverable applies a win rate to the contestable ceiling. It is a weighted figure, not a promise, and it never counts a dollar twice.
Sec 02
What We Read
Last 12 monthsOrders analysed
27,204
last 12 months
Refunds
2,376
8.7% of orders
Refunded value
$847,000
gross, per currency
Chargebacks
76
$41,200 disputed
Customers flagged
91
repeat pattern on file
Never shipped
$44,000
refunded without a return
Data coverage: 100% of orders, 96% of refunds carry a reason, 84% of disputes carry tracking.
Sec 03
Recover Now
2 observations · $18,4009 chargebacks look like friendly fraud Recoverable
$8,600Ceiling · 12 months
A refund was already issued on the same order, then the bank was asked as well.
| Reason | Count | Amount |
|---|---|---|
| Item not received | 49 | $13,596 |
| Not as described | 22 | $13,409 |
| Unauthorised | 5 | $2,871 |
(2) Fictional example store. A flagged amount is refunded value connected to a detected pattern; it is not a savings promise. A clean report is a valid result too.
02
From install to protection
How The File Gets Opened
Audit first, pay later
Your first report arrives the same day you install, and you act on it free, before deciding to pay.
01
Install and unlock your history
One click from the Shopify App Store, plus a one-time order-history approval that unlocks up to 12 months of the history Shopify makes available. Without it, Shopify caps what we can read at 60 days. The exact depth is shown after install.
02
The report lands
Your available history, up to 12 months of orders, returns, refunds and disputes, scored. We email you the moment it is ready.
03
Act on it during your trial
Contest winnable disputes, keep repeat abusers on file, turn on pre-ship holds. On your own store data, before paying a cent.
04
Every new order scored before you ship
80+ signals in real time, automatic holds on high-risk fulfillments, risk context inside Shopify admin.
The audit is read-only: it never contacts customers, holds orders, or changes your data. Holds, tags and blocks are opt-in.
03
During your trial · real screens, demo data
What You Do With It
Days 1 to 14
Review disputes with the evidence attached, pause risky orders before they ship, and keep repeat abusers on file.
Screenshots captured from the app with demo data.
04
Where RefundSentry fits, and what it costs
Checkout Fraud Tools Stop At Authorization. We Start There.
Order lifecycle
Checkout
Stolen card?
Shopify Fraud Analysis
Pre-ship
Hold before it ships
RefundSentry
Return window
Wardrobing, bracketing
RefundSentry
Post-refund
Method switches, repeats
RefundSentry
Chargebacks
Double dips, friendly fraud
RefundSentry
Starter
$49/mo
Up to 1,000 orders per rolling 30 days
Growth
$99/mo
Up to 3,000 orders per rolling 30 days
Scale
$199/mo
Up to 6,000 orders per rolling 30 days
Advanced
$299/mo
Up to 12,000 orders per rolling 30 days
Every plan includes the full feature set and a 14-day trial through Shopify billing. Crossing a limit never adds an overage fee and never stops scoring, and we never auto-upgrade.
05
Privacy and compatibility
Safe To Install
Day one
For a young app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits the tools you already run.
No raw personal data stored
Shopify customer IDs and SHA-256 hashes of email and phone, for matching across stores. No raw names, emails, addresses or payment data ever touch our database.
Privacy by design
Return behaviour analysis without building personal customer profiles. Minimal collection, aggregate statistics, erasure cascades through Shopify's redaction webhooks.
Real-time scoring, zero latency
Orders and returns are scored during webhook processing, after checkout. Zero impact on your storefront or checkout speed.
Works with your stack
An add-on to your existing returns workflow. Nothing to replace and nothing to migrate: Shopify Native, Loop, AfterShip and ReturnGO all stay where they are.
Day oneBuilt for ShopifyScoring as events arriveRisk labels written to Shopify tagsShopify billing, no external payments
Full detail on data handling lives in data security and GDPR.
06
Frequently asked questions
Questions, Answered
8 questions
Doesn't Shopify already include fraud analysis?
Yes, for payment risk at checkout: AVS and CVV results, IP details, payment attempts. RefundSentry covers what happens after checkout: repeat refunders, worn-once returns, bought-everything-kept-one orders, refund-method switches, fraud rings and return-linked chargeback risk.
How is the free audit different from the trial?
Same install. The audit is what you get first: up to 12 months of your available history of orders, returns, refunds and disputes, scored, usually the same day. The 14-day trial is what you do with it. No charge until the trial ends.
Does it replace my returns app?
No. It is an add-on to your existing returns workflow, alongside Shopify Native returns, Loop, AfterShip or ReturnGO.
Do you store my customers' personal data?
No raw personal data. Shopify customer IDs and hashed identifiers only. No names, no raw email addresses, no phone numbers, no full street addresses. Erasure cascades automatically through Shopify's redaction webhooks.
Will it slow down my storefront?
No. Scoring runs asynchronously through Shopify webhooks, after checkout. Zero impact on storefront or checkout speed.
Does it help with chargebacks?
Yes. It predicts which orders are likely to end in a chargeback before you ship, and detects double dips where a customer both returns an item and disputes the same order with their bank.
How much does it cost?
Four monthly plans through Shopify billing, by rolling 30-day order volume: $49 up to 1,000, $99 up to 3,000, $199 up to 6,000, $299 up to 12,000. Crossing a limit adds no overage fee and never stops scoring. Above the top tier, contact us through Shopify for a private plan.
Is there a free trial, and can I cancel anytime?
Every plan includes a 14-day trial through Shopify. The audit covers up to 12 months of available history, and the exact figure is shown after install. Cancel or change plans in Shopify at any time.
Open the file on your last 12 months of refunds
Free audit of up to 12 months of available history, scored report the same day,14 days to act on it before you pay.
✓Free audit, up to 12 months✓Plans from $49/mo✓Cancel during the trial, pay $0