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The report you get

A year of refunds. One report.

After install, RefundSentry reads up to 12 months of your orders, refunds and chargebacks, then writes you this report: the money you can still get back, what is worth a look before the next order ships, and what is already in force. Below, the report of a made-up store.

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From $49 a month. Your first report reads up to 12 months, then a new one comes each month.

ExampleA store review for a made-up store, drawn for this page in the report's own sections and words.

RefundSentryReports / Store review, Sep 15Example

Store review, Sep 15, 2026

EXAMPLE STORE12 months to Sep 15, 2026Frozen on Sep 15, 2026. Amounts in USD.

$3,630 of your $7,758 in refunds show abuse patterns.

10 of your 24 refunds, last 12 months. Section 03 lists them, with what is worth a look before these customers order again.

Refunded
$7,758
24 refunds
Showing abuse patterns
$3,630
10 refunds
In open disputes
$1,040
2 disputes, evidence due from Sep 22
Avoided since install
None yet
A held order that is cancelled counts here.

Start here

3 actions, recoverable money first

  1. 2 open disputes, evidence due Sep 22

    2 open disputes come to $1,040.

    $1,040open at the Sep 15 audit

    Review open disputes

  2. 10 refunds show abuse patterns

    These refunds come to $3,630.

    $3,630refunded · last 12 months

    Review refunds

  3. 6 accounts ship to one address

    We found 1 address cluster where 6 accounts ship to one address, tied to $2,182 in refunds over this window.

    $2,182refunded · last 12 months

    View the linked accounts

This issue records 7 observations in four groups: 1 to recover now, 5 worth reviewing, 0 to watch, and 1 for context.

01 What we read

12 months to Sep 15, 2026

Refunds peaked in February 2026, 102% above the 12-month median of $556.

Orders analyzed
1,240
Sep 2025 to Sep 2026
Refunds
24
24 orders refunded · 1.9% of orders
Refunded
$7,758
20 full · 4 partial
Refunded after shipment
$6,979
21 refunds · where abuse can happen
Never shipped
$779
3 refunds, cancellations not returns
Disputes
5
$1,835 · 2 still open

Refunded value by month

February 2026 was the highest month of the year, 102% above the 12-month median of $556.

MEDIAN $556S2025ONDJ2026$1,121FMAMJJAS

Where the refunded money sits

Timing of each refund against its shipment and delivery scan. Same $7,758, split once.

  • never shipped$779 · 3 refunds
  • shipped, refunded before or without a delivery scan$599 · 2 refunds
  • within 30 days of delivery$5,114 · 16 refunds
  • more than 30 days after delivery$1,266 · 3 refunds

30-day return window · refunds past it: 3 · $1,266

02 Recover now

Open at the audit, Sep 15, 2026

$1,040 in 2 open disputes. Evidence due: 1 by Sep 22, 1 by Oct 1.

Open disputes by reason
ReasonOpenDisputedEvidence dueWhat works as evidence
Item not received2$1,040Sep 22Use delivery proof from your carrier.

Settled disputes are history and never count as open money. Of the disputes in this report's window: 1 won ($220), 2 lost ($575), 2 still open ($1,040). You won 33% of the disputes decided.

The disputes behind this table

  • #3604Item not received$596evidence due Sep 22
  • #3688Item not received$444evidence due Oct 1

2 of your 5 disputes look like friendly fraud: the customer had the goods and disputed anyway. 1 won, 2 lost, 2 open.

03 Worth reviewing

12 months to Sep 15, 2026

5 things to look at before these customers reorder, most money first. The amounts can overlap, so they are never added up.

  1. 10 refunds show abuse patterns

    These refunds come to $3,630. Review them in Activity.

    $3,630refunded

    Review refunds

  2. 6 accounts ship to one address

    We found 1 address cluster where 6 accounts ship to one address, tied to $2,182 in refunds over this window.

    Tacoma, WA · 6 accounts · high confidence

    $2,182refunded

    View the linked accounts

  3. Dispute reason: Item not received (2 of 5)

    Top reason: Item not received (40% of disputes). Use delivery proof from your carrier.

    $1,040disputed

    Review disputes: Item not received

  4. Disputes your checkout fraud analysis rated low risk

    4 of your 5 payment disputes were rated low risk at checkout, and you lost $265 on them. Checkout fraud analysis answers one question: was this a stolen card. Abuse that starts after the parcel ships is invisible to that check, which is where these disputes came from.

    $265 lost

    Review disputes rated low risk

  5. Part of your refund total never shipped

    10.0% of the value of your refunds ($779) sits on orders that never shipped, which makes it cancellations rather than returns. Refunds after shipment, where return abuse can happen, come to $6,979.

    See 01

04 Watch

Since installation, Sep 14, 2026

What is already in force on your store.

Customers blocked
None yet
A blocked customer's next order is held before it ships.
Customers watched
1
0 added by you, 1 added by RefundSentry.
Refunds you confirmed as abuse
None yet
Each confirmation sharpens the scoring for your store.
Actions by automations
None yet
No automation has run yet.

1 customer with 2 or more high-risk refunds is neither blocked nor watched. Blocking them holds their next order; watching only flags it for review.

Review customers

05 Context

Where refunds come from. Nothing here needs action; it makes the sections above read sharper.

Cancellations. $779 of refunded value never shipped: 3 refunds. Cancellations, not returns.

  1. Where your refunded money went, by reason

    The largest recorded reason is sizing or fit at 29.4% of the value of refunds. 26.0% of the value of refunds carries no recorded reason. Recording reasons at refund time makes every other pattern sharper.

    • sizing or fit$2,281 · 29.4%
    • quality or defect$1,852 · 23.9%
    • not as described$1,004 · 12.9%
    • changed mind$603 · 7.8%
    • no recorded reason$2,018 · 26.0%

    $7,758refunded

06 Since installation

Sep 14, 2026 onward

The one part measured from your install rather than frozen with the review.

New events scored
5
0 high risk among them.
Recovered, confirmed by the bank
None yet
Money counts here only once the bank returns it. Your 2 open disputes are the first candidates.
Avoided, observed
None yet
A held order that is cancelled counts here, at its order value.
Actions completed
None yet
Actions you complete in RefundSentry show up here from the next issue onward.

About this report

Frozen
This report does not change after the audit runs. Anything that moved since Sep 15, 2026 belongs to live monitoring, not to this issue.
Sources
Orders, refunds, shipments and disputes are recorded Shopify data. Sections 04 and 06 count RefundSentry's own records: your blocks, watches, confirmations and held orders. Risk flags and address matches are RefundSentry classifications of that data. The only estimate is the dispute win rate, taken from your decided disputes and weighted toward your overall rate when there are few.
Overlap
Amounts in sections 02 to 04 can overlap between observations and are never added together or to disputed money. The disputed amount is the full amount of your open disputes before weighting by win rate: the most that can come back, not a guarantee.
Coverage
Activity available from Sep 15, 2025 to Sep 15, 2026. Dates reflect the requested store review and the earliest activity recorded in that window.

Next report: Oct 1, 2026. This one will read the same then.

Past reportsOpen the dashboard

Your report

Your store, the same report.

Install, approve a plan to start the 14-day free trial, and your first report reads up to 12 months of the history Shopify makes available. The exact history is shown after install.

Start the 14-day free trialHow it works

Every rule starts paused and acts only when you switch it on. It never cancels or refunds an order by itself.