The Ultimate Guide to Shopify Return Fraud in 2026

Return fraud is a growing problem for e-commerce merchants. As shopping habits have shifted online, so too have the tactics used by bad actors.

What is Return Fraud?

Return fraud occurs when a customer purchases an item with the intent of returning it under false pretenses to secure a refund while keeping the item, returning a different item, or having used the item.

Common Types of Return Fraud

1. Wardrobing: Buying an item for a one-time use and returning it.
2. Empty Box Fraud: Claiming an item was missing from the package.
3. Part Swapping: Returning a defective item in place of the new one.

With tools like ReturnShield, merchants can instantly score returns and block fraudulent attempts before they hit the bottom line.